Shipping & Delivery
Shipping & Delivery
Quick Ship Structures
- We keep 29 of our most popular structure designs in stock.
- We offer all 29 structures in two contrasting color palettes: Neutral or Primary. Any other colors are considered custom.
- Quick Ship structures generally ship within 1-2 weeks.
Custom Structures
- Custom Structures are any structures not offered for Quick Ship.
- These structures are manufactured to customer specifications regarding color palette and aspects of play.
- Custom Structures generally ship within 6-8 weeks.
What to Expect
- A large open-air crate full of lots of parts & pieces of equipment.
- Team lift unload: have 2-3 able-bodied people ready to help!
- It is the customer’s responsibility to unload and properly store the order.
- If you choose professional installation, please see our installation guide.
Before Driver Departs
- Check the shipping sticker to ensure that you have received the correct order!
- Inspect for damage: broken crate, dents, scrapes, scratches, torn package, etc.
- ANY DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT WITH THE DRIVER!
- Photograph the crate from all angles, and photograph any damage.
Once Driver Departs
- Report any damage noted on the freight delivery receipt to us IMMEDIATELY!
- Report any missing pieces or discrepancies to us within 72 hrs of delivery.
- Failure to report damage/missing pieces may result in denial of claim.
- Check the contents of your crate against the packing list provided.
General Shipping Policy Information
- The carrier will contact you within 24 hours of freight delivery.
- Failure to report any and all damage and missing parts to PlaygroundEquipment.com will result in your freight claim being denied, and loss of your ability to receive replacement parts at no additional cost.
- If you find a concealed damage problem, all original packaging must be kept for inspection by the Freight Carrier.
- PlaygroundEquipment.com reserves the right to select the most cost-effective method of transportation and carrier for shipping the products and charge the customer for freight in addition to the cost of the products.
It Is the Customer’s Responsibility to:
- Unload the order and store it properly unless a prior agreement exists.
- Count the contents of the order, and compare it to the freight line & bill of lading before signing the receipt.
- Inspect the delivery for any obvious signs of damage and for signs of potential concealed damage.
- Mark any damage found, including damage to the packaging that may result in concealed damage, on the delivery receipt before the driver departs.
- Report any damage or missing parts to us within 48 hours of receipt of delivery.
- Cover any additional fees stemming from delivery delay at the customer’s fault.
Quick Ship Structures
- We keep 29 of our most popular structure designs in stock.
- We offer all 29 structures in two contrasting color palettes: Neutral or Primary. Any other colors are considered custom.
- Quick Ship structures generally ship within 1-2 weeks.
Custom Structures
- Custom Structures are any structures not offered for Quick Ship.
- These structures are manufactured to customer specifications regarding color palette and aspects of play.
- Custom Structures generally ship within 6-8 weeks.
What to Expect
- A large open-air crate full of lots of parts & pieces of equipment.
- Team lift unload: have 2-3 able-bodied people ready to help!
- It is the customer’s responsibility to unload and properly store the order.
- If you choose professional installation, please see our installation guide.
Before Driver Departs
- Check the shipping sticker to ensure that you have received the correct order!
- Inspect for damage: broken crate, dents, scrapes, scratches, torn package, etc.
- ANY DAMAGE MUST BE NOTED ON THE DELIVERY RECEIPT WITH THE DRIVER!
- Photograph the crate from all angles, and photograph any damage.
Once Driver Departs
- Report any damage noted on the freight delivery receipt to us IMMEDIATELY!
- Report any missing pieces or discrepancies to us within 72 hrs of delivery.
- Failure to report damage/missing pieces may result in denial of claim.
- Check the contents of your crate against the packing list provided.
General Shipping Policy Information
- The carrier will contact you within 24 hours of freight delivery.
- Failure to report any and all damage and missing parts to PlaygroundEquipment.com will result in your freight claim being denied, and loss of your ability to receive replacement parts at no additional cost.
- If you find a concealed damage problem, all original packaging must be kept for inspection by the Freight Carrier.
- PlaygroundEquipment.com reserves the right to select the most cost-effective method of transportation and carrier for shipping the products and charge the customer for freight in addition to the cost of the products.
It Is the Customer’s Responsibility to:
- Unload the order and store it properly unless a prior agreement exists.
- Count the contents of the order, and compare it to the freight line & bill of lading before signing the receipt.
- Inspect the delivery for any obvious signs of damage and for signs of potential concealed damage.
- Mark any damage found, including damage to the packaging that may result in concealed damage, on the delivery receipt before the driver departs.
- Report any damage or missing parts to us within 48 hours of receipt of delivery.
- Cover any additional fees stemming from delivery delay at the customer’s fault.
Building a Brighter Future Through Play
Together, let’s build vibrant, safe, and inclusive playgrounds that not only enhance outdoor spaces but also enrich the lives of families and communities. Contact us today to explore how Playground Equipment Pros can help you create a lasting impact through play!
Building a Brighter Future Through Play
Together, let’s build vibrant, safe, and inclusive playgrounds that not only enhance outdoor spaces but also enrich the lives of families and communities. Contact us today to explore how Playground Equipment Pros can help you create a lasting impact through play!